Terms & Conditions

Deposits and Payments

The lead person on the booking will be responsible for the full cost of the package, including any amendment or cancellation charges (if apply). We will require a 10% holding fee of your booking unless otherwise advised, before we can confirm your booking. Payment of the deposit means you have accepted our quotation and you guarantee that you have the authority to accept on behalf of your party the terms of these booking conditions. At this point that a contract comes into existence between us. It is your responsibility to check the details on the confirmation and to inform us of any discrepancies immediately. The balance of your charter must be paid at least 30 days before your wedding day. Masouras Bros Shipping Co Ltd reserves the right to re-allocate dates to another charterer in the event that payments are not made in accordance with this agreement

Price 

We reserve the right to amend our prices at any time prior to booking. However, once you have accepted our written confirmation the price of the package will not alter unless we are required by law to charge a government tax or levy introduced after your booking is made. Alteration or cancellation If you wish to make any alterations to your package we will make every effort to accommodate these. Requests for amendments must be made in writing by the customer on the booking. You may cancel your arrangements at any time provided that the cancellation is made by the lead person on the booking and is communicated to us in writing.

Cancellation

Charges may apply depending on the hotel policy as well.

Special Requests

If you have a special request please confirm your request in writing to avoid any confusion minimum 30 days prior to your check in date.

Our Responsibility

We accept responsibility for the proven acts or omissions of our staff and suppliers whilst acting within the scope of their duties, except where attributable to any member of the charter group, an unconnected third party, or an event which we could not, with due care, have reasonably foreseen. Except in the case of death or personal injury any compensation shall be limited to the amount of payment received by us. It is a condition precedent of such acceptance of liability that you follow the procedures for the Notification of complaints set

out in the clause below.

Complaints

If you have a problem during your stay, please inform your representative immediately so that he/she can endeavor to make things right. If the problem cannot be resolved, you must contact our office immediately by telephone or by email so that we are given an opportunity to help. If you fail to take any of these steps this will hinder our ability to put the problem right and/or investigate it fully and any right you have to receive compensation will be reduced or completely extinguished.